Direct answer: For a family relocating to Shenzhen, plan the passenger transfer separately from any household-goods shipment. Confirm the arrival address, access and key handover, then list passengers, child-seat needs and the dimensions of all items intended for the car. Ask the operator which items can be accepted. Do not assume that booking a passenger vehicle also arranges removals, freight or customs clearance.
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Quick answer
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Key takeaways
- Passenger transfer ≠ removals / freight / customs brokerage
- Confirm key handover / temporary address before the car is booked to the wrong pin
- Related: Family transfer service · Family Alphard guide · Travel documents · Capacity · How to book
> Scope: Arrival-day coordination checklist. Not customs legal advice, not a moving-company service description, and not a guarantee that furniture can ride in a passenger Alphard.
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Split the move into two workstreams
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| Workstream | Typical owner | Alphard passenger transfer role |
|---|---|---|
| People + suitcases + child seats | Family + chauffeur operator | Primary |
| Household goods / furniture freight | Moving / freight vendor | Out of scope unless operator explicitly accepts small items in writing |
| Customs / declaration questions | Official guidance / brokers | Not answered as conclusions on this page |
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Family arrival checklist
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| Item | Status |
|---|---|
| Temporary vs permanent Shenzhen address | |
| Key handover time / contact | |
| Building vehicle entrance / loading limit | |
| Backup hotel pin if keys slip | |
| Adults / children / ages | |
| Child seats | |
| Cabin + checked luggage list | |
| Items you *hope* fit in the car (dimensions) | Ask operator accept/reject |
| Freight shipment tracking (separate) | |
| Travel documents for each passenger | See documents guide |
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What usually belongs in the passenger car
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| Usually discuss for passenger MPV | Usually keep on freight / mover |
|---|---|
| Suitcases, backpacks | Sofas, appliances, mattresses |
| Folded stroller | Bulk cartons of household stock |
| Modest personal electronics in cases | Loose liquids / restricted goods (check official rules) |
| Documents pouch | Entire kitchen inventory |
When in doubt, photograph the item and ask before travel day. Capacity rules: Alphard luggage.
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If the new home is not ready
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| Contingency | Booking action |
|---|---|
| Keys delayed | Pre-authorise hotel / serviced apartment pin with change approver |
| Partial access only | Confirm whether the car can wait—and waiting terms in writing |
| Split family arrival | Two transfers or staged day plan—see family one vs two cars |
Published SZ core bands often start from RMB 700 / ~HKD 810 per vehicle; contingencies may mean a second written quote.
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Next step
Send passenger list, key timing and item photos via WhatsApp. Keep freight on a separate vendor thread.
Useful next steps
Compare all published transfer pricesBrowse all cross-border travel guides