Direct answer: For a Hong Kong to Shenzhen private-car enquiry, send the travel date, pickup time, full pickup and destination addresses, passenger count, luggage sizes and any child-seat or language requirements. Include the flight number for airport arrivals. Ask for written confirmation of the total price, vehicle arrangement, waiting terms, payment and cancellation conditions; an enquiry alone is not a confirmed booking.
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Quick answer
02
Key takeaways
- Enquiry ≠ booking until you have a written total and you accept it
- Use the fill-in template below; incomplete city-only messages slow confirmation
- Payment methods: confirm in writing—this page does not invent WeChat Pay or other unstated rails
- Same-day requests may be possible only if a vehicle is available—ask, do not assume
- Related: Greater Bay Area pricing service · Cancellation policy · Pricing · HK–SZ cost guide · HKG pickup
- Book via WhatsApp only in this guide body
> Scope: Booking-process guide for CrossBorder MPV Alphard-class cross-border transfers. Not a guarantee of visas, checkpoint treatment, female drivers, live consumer tracking or same-day availability.
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Five-step booking flow
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| Step | You do | You should receive |
|---|---|---|
| 1. Prepare | Addresses, time, pax, bags, flight no. | — |
| 2. Enquire | Send template on WhatsApp | Feasibility / clarifying questions |
| 3. Written confirm | Check vehicle, total, waiting, payment, cancellation | Written total + terms |
| 4. Pre-trip | Keep phone on; report flight changes | Driver / vehicle / meeting instructions |
| 5. Travel day | Follow meeting point; carry documents | Journey per written plan (inspections per on-site rules) |
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WhatsApp message template (copy/paste)
Pickup: <city + full address + entrance> Destination: <city + full address + entrance> Date / local time: <…>; hard arrival deadline: <if any> Flight number (airport jobs): <…> Passengers: <adults / children ages> Child seats needed: <yes/no + details> Luggage: <count/sizes or photo> Extra stops: <address + dwell> or none Language preference for driver/coordinator notes: <e.g. English> Vehicle preference: Toyota Alphard-class (if required) Please confirm in writing: - total fare (currency) - vehicle arrangement - waiting terms - payment method - cancellation / change conditions
Send to WhatsApp.
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Enquiry vs confirmed booking
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| State | Meaning |
|---|---|
| You sent a WhatsApp | Enquiry only |
| Operator replied with questions | Still clarifying |
| You received a written total covering the itinerary | Offer to accept |
| You accepted and received booking / vehicle instructions | Confirmed booking (per that message) |
Do not pay against a screenshot of the public pricing table alone.
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Payment, language and changes — confirm fields
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| Topic | How this page treats it |
|---|---|
| Payment method | Ask for the methods available in writing for your booking. Do not assume WeChat Pay, cash, or card. |
| Deposit | Only if stated in the confirmation |
| Currency | Written quote prevails over HKD conversion examples on public pages |
| English / other language notes | State preference in the template; fulfilment depends on assignment |
| Same-day booking | Ask availability; never promised by default |
| Date change | Reconfirm fare and terms; see cancellation policy |
Contact channel (WhatsApp) is separate from payment rail. Presence of other contact options on the website footer does not change this guide’s WhatsApp CTA.
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Planning anchors (still need a written total)
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| Item | Published reference (reviewed 5 Sep 2026) |
|---|---|
| SZ ports / Nanshan / Futian / Luohu ↔ Kowloon / HKG | RMB 700 from (~HKD 810) per vehicle |
| HK Island | +RMB 100 |
| Early hours 00:00–06:59 | +RMB 100 |
| Day hire ≤10h | RMB 2,800 from (~HKD 3,260) |
Full tables: Pricing · worked examples: cost guide.
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Same-day and airport special notes
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| Scenario | Extra fields |
|---|---|
| HKG arrival | Flight no., meeting preference, waiting questions |
| Late-night pickup | Early-hours add-on may apply |
| Child seats | Ages/heights |
| Business account payer ≠ traveller | Name the approver—see corporate policy |
Useful next steps
Compare all published transfer pricesBrowse all cross-border travel guides