01
Service scope
Transport is planned around the appointment, while all medical decisions remain between the passenger and healthcare provider.
- Provide the clinic name, entrance, appointment time and expected finish window.
- Mention mobility, wheelchair or companion requirements before dispatch.
- Allow a flexible return pickup when treatment or examination duration is uncertain.
02
Ordinary appointment transport, not clinical care
Explain whether the passenger can board an ordinary MPV and whether a companion will travel. The clinic should confirm its entrance and appointment instructions. Do not base a fixed return pickup on an assumed treatment duration: ask whether a separate return or an agreed waiting arrangement fits the visit.
03
Details to confirm for this service
- Share transport needs, mobility-aid dimensions and a companion’s contact; avoid sending unnecessary medical records.
- Ask the clinic about appointment timing and any medical fitness-to-travel questions.
- Confirm return contact and waiting terms; this service is not an ambulance or medical escort.
04
Reference prices and a written quote
Use the published route price list as a reference, then send the specific itinerary. A request is not a confirmed booking; the final scope, fare and terms need written confirmation before payment.